Ease of Customer Service Channel Usage

Daniel Yonts
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A survey of US adults reports that 56% found the phone channel to be the easiest customer service channel to use. 61% cited social media as the most difficult channel to use. Share and discuss research.

About Daniel Yonts

Daniel Yonts is a leader in Digital Marketing and Technology. He's led the Digital efforts of national retailers, distributors, manufacturers, tourist boards, financial services companies and government. Daniel has taught Advanced Internet Marketing Strategies at the graduate level and his work has appeared in books, industry publications and the results of clients. His passion is helping companies and professionals to succeed online.



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