Number of locations
|Services||Customer lifecycle management, marketing, outsourcing services, customer experience and back office solutions|
Number of employees
|Website||Combined Minacs and Concentrix website|
With 21,000 employees (as of March 2014) and 35 operations centers in Canada, Germany, Hungary, India, Jamaica, the Philippines, the United Kingdom, and the United States, Minacs provides the manufacturing, banking, financial services, insurance, telecom, high technology, media, and entertainment, healthcare, and government and public sectors with outsourced customer life cycle, marketing, finance and accounting, procurement and IT services.
The company is now part of Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX) and a business services company.
SYNNEX Corporation (NYSE: SNX), a leading business process services company, acquired The Minacs Group Pte on Aug 2, 2016. The company has now been integrated into its Concentrix business segment. The new combined Concentrix organization will have more than 90,000 Concentrix staff providing services in over 40 languages from 125 delivery centers across six continents.
Minacs was formed in 2007 with the coming together of TransWorks, one of India's first business process outsourcing (BPO) players, with Minacs, a North American CRM services company. The unified Aditya Birla Minacs entity was a result of the Aditya Birla Group acquiring a controlling stake in Minacs Worldwide Inc., Canada in 2006 through its TransWorks subsidiary. Minacs was founded in 1981 in Oshawa (near Toronto), Canada by Elaine Minacs. Trans Works was co-founded in 1999 in Mumbai, India by Rizwan Koita and Jagdish Moorjani.
Having started out as a contact center business supporting the American and Canadian automotive industries, Minacs subsequently grew its client portfolio to encompass leading banking, telecom, and technology clients. It also expanded its services portfolio from contact center to Customer Relationship Management (CRM), and added integrated marketing services by acquiring the US-based Phoenix Group in 2001.
Minacs was the first North American contact center/BPO company to achieve the ISO:9001 quality certification in 1996. Similarly, TransWorks too helped develop the Customer Operations Performance Center Incorporated (COPC Inc.) standard that benchmarks BPO performance, going on to become one of the first companies in the world to be COPC certified in 2002.
Minacs integrated with PSI Data Systems, which was renamed as Aditya Birla Minacs IT Services in 2009, to strengthen its portfolio with technology-enabled customer services, and a full range of IT outsourcing services. The Aditya Birla Group had earlier acquired PSI in 2001.
Minacs partners with global corporations in the manufacturing, retail, telecommunication, technology, media and entertainment, banking, insurance, healthcare and public sector. As of April 2014, there are 21,000 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and United States.
In 2009, Minacs opened operations centers in Vadodara (Baroda), Aurangabad, Chennai, Kolkata and Ranchi in India, to offer outsourcing services to domestic Indian clients. It announced the acquisition of London-headquartered Compass BPO in March 2010 to acquire a significant Finance and Accounting outsourcing capability.