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A dépanneur (English pronunciation : , Quebec French pronunciation : [de.pa.naoe], from the French verb dépanner, meaning "to help out of difficulty" or "to troubleshoot") or dep is a convenience store in Quebec and other French-speaking parts of Canada.
In Quebec, dépanneurs ('deps') used to be the only non-state stores in the province to sell beer and other alcoholic beverages, a situation which lasted until the 1990s. Supermarkets were forbidden to sell alcoholic beverages other than beer, to eliminate competition with the state monopoly Société des alcools du Québec (SAQ). A small selection of cheap wines available at the corner shop were, and in some cases still are, sarcastically referred to as "Cuvée dépanneur," or "Château Dépanneur."
In most other Canadian provinces, convenience stores are not permitted to sell alcoholic beverages at all, and in some cases the sales of beer, wines, and spirits are divided between different specialty provincial chains, such as The Beer Store (Brewers Retail) and the LCBO in Ontario. A change in licensing laws (as well as an overhaul of the SAQ) introduced an expanded selection of wines to both depanneurs and grocery stores, although the SAQ retains control over the majority of quality wines, spirits and hard liquor. In 2007, a limited number of vodkas became available in grocery stores, but not dépanneurs, which have never been allowed to sell spirits
In Montreal many small family-owned deps and smaller chains were bought in the 1990s by Couche-Tard Inc. It gained a virtual monopoly after it bought the Provi-Soir brand, a franchise with a winking owl as part of its logo (now part of the Couche-Tard logo); Provi-Soir had previously purchased the competing Perrette[fr] chain in the late 1980s. Today, the Mac's Convenience, Provi-Soir, 7 Jours and American Circle K chains are all owned by the Couche-Tard convenience store empire.
Family-run depanneurs now tend to cater to their neighborhoods. In several Montreal districts, smaller deps serve immigrant populations, offering specialty foods and discount long-distance telephone cards alongside the usual convenience-store fare. Many offer faxing, photocopying, Canada Post services, Western Union money transfers and occasionally Internet access. Most offer free local delivery of groceries; many use deliverymen who ride three-wheeled cycles with an attached cart, similar to the Dutch Bakfiets freight bicycle. A great many offer credit to regular customers; a practice that helps retain a clientele, although it exposes the owner to the problem of bad debts. Depanneurs remain most people's principal sources for cigarettes and for lottery tickets issued by Loto-Québec.
Arguing most convenience stores become cluttered to the point where their windows become a wall of advertising placards and neon, the Couche-Tard company introduced a new concept called "Store 2000." Several deps with wider layouts, brighter lighting, modern décor and often cafés and Subway sandwich franchises were launched to success, and the results were integrated into upgrades for the regular stores.