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|Jo Causon (chief executive)|
The Institute of Customer Service is a company limited by guarantee, operating a membership body concerned with customer service. It claims to deliver benefits to organisations and individuals who purchase membership, with the aim of improving their customers' experience and their own business performance. Membership is available for purchase by individual customer service professionals and organisations. Nearly 6,000 individuals and over 500 organisations are members.
The Institute says that it runs National Customer Service Week in the first full week of October each year and also