Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.
Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
âAven is a perky, hilarious, and inspiring protagonist whose attitude and humor will linger even after the last page has turned.â âSchool Library Journal (Starred review)
Chosen for the Autumn 2017 Kidsâ Indie Next List!
Aven Green loves to tell people that she lost her arms in an alligator wrestling match, or a wildfire in Tanzania, but the truth is she was born without them. And when her parents take a job running Stagecoach Pass, a rundown western theme park in Arizona, Aven moves with them across the country knowing that sheâll have to answer the question over and over again.
Her new life takes an unexpected turn when she bonds with Connor, a classmate who also feels isolated because of his own disability, and they discover a room at Stagecoach Pass that holds bigger secrets than Aven ever could have imagined. Itâs hard to solve a mystery, help a friend, and face your worst fears. But Avenâs about to discover she can do it all . . . even without arms.
A Kiss Goodnight is a valentine to Walt Disney from the legendary songwriter Richard Sherman. Opening with a touching story about what inspired Richard to write the song, A Kiss Goodnight tells the story of how a young Walt Disney was enchanted by fireworks and how he kept his promise to send all his guests home with a special kiss goodnight. Beautifully illustrated by Disney legend Floyd Norman A Kiss Goodnight will be the must-have picture book for families to enjoy together and for Disney fans to treasure. The book will feature a CD with the song sung by Broadway star Ashley Brown.
âHidden Mickey Guyâ Steve Barrett updates his bestselling guide to the hundreds of camouflaged images of Mickey Mouse concealed all around Walt Disney World Resort. Disneyâs Imagineers have hidden them in WDWâs theme parks, resorts, shops, and restaurants to give guests the joy of discovering them. Barrett adds to the fun by turning the search into six scavenger hunts, complete with clues, hints, and points to be scored. Find over 1,250 hidden Mickeys! Compete with family and friends. Or simply look for them wherever you find yourself in his magical kingdom. New in this edition: the hidden Mickeys of Seven Dwarfs Mine Train.
A contemporary thriller by the bestselling author of The Old Willis Place.
Two 13-year-old boys, Arthur and Logan, set out to solve the mystery of a murder that took place some years ago in the old house Logan's family has just moved into. The boys' quest takes them to the highest and lowest levels of society in their small Maryland town, and eventually to a derelict amusement park that is supposedly closed for the season.
Marriott's Great America first opened in Gurnee, Illinois, on May 29, 1976. Located midway between Chicago and Milwaukee, it was the second of two Marriott Corporation theme parks. Great America was created to be a place where families could have fun together while gaining an appreciation for United States history. The park's five authentically themed areas based on America's past included the best in family and thrill rides, restaurants, specialty shops, artisans, and games. First-rate live entertainment included Broadway-style musicals, bands, parades, a circus, and the Warner Bros. characters featuring Bugs Bunny. In 1984, the park became Six Flags Great America when it joined the Six Flags family of theme parks. Since then, the park has continued to innovate and expand. Today, including its 20-acre Hurricane Harbor water park, Six Flags Great America is one of the country's finest theme parks. Since 1976, the park has entertained more than 100 million guests.
It all started with a map. . . . Maps of the Disney Parks are more than just atlases used by guests to find their way to Big Thunder Mountain Railroad. They are snapshots of a place and time, relics treasured by collectors, and gorgeous pieces of artwork. In fact, it was a map-imagined by Walt Disney and drawn by Herbert Ryman-that was used to sell the idea of Disneyland to investors. Unfold this book bursting with beautiful maps from when the very first Disney Park opened in 1955 right up to today. Discover details on how and why the domestic and international parks have changed over time, and enjoy six decades worth of skillful creativity.