A Class 390 Pendolino in the new 2017 livery.
|Franchise(s)||InterCity West Coast
9 March 1997 - 14 September 2019
|Main route(s)||London - Scotland
London - North West
London - West Midlands
London - Chester
|Other route(s)||London - Holyhead
London - Shrewsbury
London - Wrexham
London - Blackpool
|Fleet size||56 Class 390 Pendolino sets
20 Class 221 Super Voyager sets
|Stations called at||48|
|National Rail abbreviation||VT|
|Parent company||Virgin Rail Group
Virgin Group (51%)
Virgin Trains (legal name West Coast Trains Limited) is a train operating company in the United Kingdom owned by Virgin Rail Group that has operated the InterCity West Coast franchise since 9 March 1997. Virgin Trains operates long-distance passenger services on the West Coast Main Line between London, West Midlands, North West England, North Wales and Scotland. The service connects six of the UK's largest cities; London, Birmingham, Manchester, Liverpool, Glasgow and Edinburgh, which have a combined metropolitan population of over 18 million people.
The Virgin Trains brand has also been used on the legally and operationally separate Virgin Trains East Coast from 1 March 2015 until 23 June 2018, and previously on Virgin CrossCountry, which operated between 1997 and 2007. Virgin has around 3,400 employees.
Virgin Rail Group was awarded the InterCity West Coast franchise in January 1997 after beating Sea Containers and Stagecoach with operations commencing on 9 March 1997. In October 1998 Virgin Group sold 49% of the shares in Virgin Rail Group to Stagecoach.
When Virgin won the franchise, Railtrack was to upgrade the West Coast Main Line to allow tilting trains to operate at 140 mph by 2005. In the wake of the collapse of Railtrack and the inability of Network Rail to deliver on the 140 mph West Coast Main Line upgrade, both the Virgin CrossCountry and Virgin Trains West Coast franchises were suspended in favour of management contracts in July 2002. Due to costs having blown out from £2.5 billion to £10 billion there were cutbacks to the upgrade and the top speed reduced to 125 mph.
Virgin Trains's franchise was due to expire in March 2012. In 2009 Richard Branson launched a campaign to have the next franchise period extended for 20 to 30 years, so that Virgin would be able to spend more on infrastructure and be able to see a return on investment. Branson said the journey time between London and Birmingham could be reduced by 22 minutes to under one hour. This was turned down by the Department for Transport. Virgin had applied for a two-year extension but this was ruled out by the Department of Transport on legal grounds.
In January 2011 the Department for Transport called for expressions of interest in bidding for the next InterCity West Coast franchise. In March 2011 the Department for Transport announced that Abellio, FirstGroup, Keolis/SNCF and Virgin Rail Group had been shortlisted to bid for the franchise. In May 2011 the Secretary of State announced the end date had been postponed to allow the recommendations in the McNulty Report to be absorbed. In October 2011 the Department for Transport announced that Virgin had been granted a franchise extension until December 2012.
In October 2012 the Secretary of State for Transport announced the government was cancelling the franchise competition for the InterCity West Coast franchise after discovering significant technical flaws in the way the franchise process was conducted, reversing the decision to award it to FirstGroup. Following an independent review of the franchising process, a fresh competition will be held. The government announced it would negotiate with Virgin Trains to run the InterCity West Coast franchise for a further 9 to 13 months. In December 2012 Virgin was awarded a 23-month management contract to run the franchise until 9 November 2014.
In March 2013 the Secretary of State for Transport announced the franchise would again be extended until 31 March 2017.
In July 2013 the Office of Rail Regulation rejected an application by Virgin Trains to operate new services to Shrewsbury and Blackpool North, citing capacity constraints on the West Coast Main Line. In November 2013 a revised application for services to Shrewsbury and Blackpool North was approved with services and commenced in December 2014.
In November 2016, the franchise was further extended until March 2019.
In February 2018 the contract was extended until March 2020. 
In May 1998 Virgin introduced new services from London Euston to Shrewsbury and Blackpool North. The former ceased in 1999, the latter in May 2003. In December 2014, a daily weekday service between London Euston and Blackpool North and a twice daily service between London Euston and Shrewsbury were reintroduced.
In September 2005 Virgin introduced its first 125 miles per hour (201 km/h) timetable following the completion of Stage 1 of the upgrade.
In December 2007 as part of a reshuffle of rail franchises by the Department for Transport, services from Birmingham New Street to Edinburgh Waverley and Glasgow Central via Crewe were transferred from the CrossCountry franchise to the InterCity West Coast franchise.
From January 2009 Virgin Trains gradually rolled out a new "Very High Frequency" timetable to take advantage of the completed West Coast Main Line upgrade.
There were many timetable changes from 8 December 2013. These resulted in new timetables with servives between Edinburgh/Glasgow and London services calling at Sandwell & Dudley, replacing the hourly Wolverhampton to Euston service. In addition most Liverpool services additionally call at Crewe. This has resulted in the latter being serviced by four Virgin trains in each direction per hour to/from London instead of the previous two.
Since December 2014, Virgin trains started running a direct service to and from Shrewsbury, initially once per day each way but later this increased to two daily services each way.
|A||London Euston to
Edinburgh Waverley or
Glasgow Central via
Birmingham New Street
|1||Milton Keynes Central, Coventry, Birmingham International, Birmingham New Street, Sandwell and Dudley, Wolverhampton, Crewe, Warrington Bank Quay, Wigan North Western, Preston, Lancaster, Oxenholme Lake District (1tp2h), Penrith(1tp2h), Carlisle
1tp2h extended to Edinburgh Waverley calling at Haymarket.
1tp2h extended to Glasgow Central only.
Oxenholme Lake District and Penrith are served by alternate trains. Before 13:00, trains to Glasgow Central call at Penrith and trains to Edinburgh Waverley call at Oxenholme Lake District. After 13:00, this is reversed.
|390 or 221|
|B||London Euston to
Birmingham New Street
|2||Watford Junction (1tph), Rugby (1tph), Coventry, Birmingham International
Watford Junction and Rugby are served by alternate trains.
2 trains per day extended to/from Shrewsbury calling at Wolverhampton, Telford Central and Wellington.
|390 or 221|
|C||London Euston to
Chester (and Bangor,
Holyhead or Wrexham General)
|1||Milton Keynes Central, Crewe
7 trains per day extended to/from Bangor calling at Flint (5tpd), Prestatyn (5tpd), Rhyl, Colwyn Bay and Llandudno Junction. Of those 7, 6 are extended one stop further to/from Holyhead.
1 train per day extended to/from Wrexham General only.
|D||London Euston to
Liverpool Lime Street
|1||Stafford, Crewe, Runcorn||390|
|E||London Euston to
|3||2tph: Milton Keynes Central (1tph), Stoke-on-Trent, Macclesfield (1tph), Stockport
Milton Keynes Central and Macclesfield are served by alternate trains.
|1 tph: Crewe, Wilmslow, Stockport|
|F||London Euston to
|1||Warrington Bank Quay, Wigan North Western, Preston, Lancaster, Oxenholme Lake District (1tp2h), Penrith (1tp2h), Carlisle
Oxenholme Lake District and Penrith are served by alternate trains.
4 trains a day to Blackpool North.
|390 or 221|
[Key: tph = train[s] per hour, thus for example 2tph = two trains per hour and 1tp2h = one train every two hours].
Virgin Trains suffered poor punctuality compared with some other transport operators between 2001 and 2006, according to Office of Rail Regulation statistics. Punctuality did gradually improve until the introduction of a new timetable (in December 2008), following the upgrade of the West Coast Main Line, which resulted in a dip in performance. Performance subsequently recovered and peaked during 2010-2011, but then fell again and reached a new low for the year ending 31 March 2013 of 83.6% (MAA).
The PPM MAA (Public Performance Measure Moving Annual Average - % of trains arriving within 10 minutes of the scheduled times) figures for Virgin Trains are as follows:
Latest figures published by Network Rail for the seventh period of 2013-2014 recorded PPM of 92.2% for the period and a MAA of 83.5% for the 12 months up to 12 October 2013. The PPM performance for the period is down 2.7 percentage points on the corresponding figure from the same period last year. Network Rail noted that Virgin Trains were only responsible for 16% of delays in period 5. Network Rail was itself directly responsible for 50% of Virgin Trains' delays, 20% were a result of external factors (e.g. fatalities) and the final 14% were due to other operators.
Chris Green as chief executive led a drive to improve reliability and punctuality after much press criticism in 2001, and by 2006, due to improved reliability of trains and completion of major infrastructure projects, performance was better. Virgin has undertaken a number of projects to increase punctuality, including radio-controlled watches.
On 23 February 2007 a Class 390 Pendolino "City of Glasgow" forming the 17:15 London Euston to Glasgow Central service derailed in the village of Grayrigg in Cumbria. The train was carrying 109 people. Several carriages were left lying on the railway embankments. An elderly woman was killed in the derailment. Five people were seriously injured. The accident was caused by a faulty set of points and Network Rail accepted full responsibility. The train itself however was widely praised for the way it retained its structural integrity. Richard Branson also praised the train driver because he attempted to stop the train and did not get out of the cab before it derailed.
|Class 221 Super Voyager||DEMU||125||200||5||20||2001-2002||Set numbers 221101-221118 & 221142-221143|
|Class 390 Pendolino||EMU||125||200||9||21||2001-2004
|390033 stored and partially scrapped after Grayrigg derailment.
Pendolino (from Italian Pendolo) refers to tilting trains.
Virgin inherited a fleet of Class 86, Class 87 and Class 90s hauling Mark 2 and Mark 3 carriages with Driving Van Trailers on its electrified services and High Speed Trains for London Euston to Holyhead services.
A franchise commitment was the replacement of these trains with new tilting stock. In 1999 Virgin signed a deal to lease forty-four eight-carriage and nine nine-carriage Class 390 Pendolinos built by Alstom. An option to extend all to nine carriages was enacted in 2002. The first entered service in January 2003. With the exception of services to Holyhead, the final locomotive hauled trains were withdrawn in June 2005.
To operate the Holyhead services four four-carriage Class 221 Super Voyagers were included in the order placed by Virgin CrossCountry. By the time they were delivered it was decided these would be too short so they entered service with Virgin CrossCountry. In September 2004 the High Speed Trains were withdrawn with services being operated by a combination of five-carriage Class 221 Super Voyagers hired from Virgin CrossCountry and Class 47 and Class 90 hauled Mark 3 sets. From September 2005 Class 57/3s hauling Class 390 Pendolinos took over the locomotive hauled diagrams. This continued until December 2008 when five-carriage Class 221 Super Voyagers took over all services.
To operate the Birmingham to Edinburgh and Glasgow services transferred from CrossCountry in December 2007, three four-carriage and thirteen five-carriage Class 221 Super Voyagers were transferred. A further five five-carriage Class 221 Super Voyagers followed in December 2008.
In August 2008 Bombardier started a programme to rearrange the Class 221 Super Voyagers with the carriage containing the shop moved to adjoin the first class carriage and refurbished with 2+2 seats arranged more spaciously around tables. This allowed it to be used as a first class carriage on Holyhead services and as a standard class carriage at other times.
In December 2010 one four-carriage Class 221 Super Voyager was disbanded with the two centre carriages being inserted into the other four-carriage sets to give Virgin a fleet of twenty five-carriage Class 221 Super Voyagers. The two end carriages are stored at Central Rivers depot.
To provide it with a fleet of locomotives for use on diversionary services during the West Coast Mainline upgrade and rescue duties, Virgin signed a deal with Porterbrook in March 2002 to rebuild twelve Class 47s as Class 57/3s with the first delivered in June 2002. After it was decided they would operate daily services along the North Wales Coast to Holyhead, another four were ordered from Porterbrook. Following the completion of the West Coast Main Line upgrade in 2008 their use fell and after being sublet to Arriva Trains Wales, Colas Rail and First GBRf, six were returned to Porterbrook in August 2011, three in April 2012 and the remaining seven in December 2012.
Virgin had long been angling for a franchise extension in return for ordering extra carriages for the Class 390 Pendolinos. The Department for Transport rejected this and instead placed an order itself with Alstom for 106 carriages allowing for four complete eleven-carriage sets and 31 sets to be extended by two carriages. There was an option to extend the remaining 21 sets but this was allowed to lapse. The four new sets were delivered in 2010/12 while 31 sets are currently receiving extra carriages with all to be complete by December 2012. This has required a number of stations to have platforms lengthened.
Following the loss of a Class 390 Pendolino in the Grayrigg derailment, a Mark 3 set with a Driving Van Trailer was leased with a Class 90 hired from English Welsh & Scottish as required. In 2008 Virgin looked at leasing two Class 180 but decided to retain the Mark 3 set. Nicknamed the Pretendolino, this received re-upholstered seating, power points, wi-fi and a full external re-paint at Wabtec, Doncaster in 2009. Virgin used this set with a Class 90 locomotive hired from Freightliner on a Euston to Crewe (via Birmingham) service on Fridays only until December 2012. From 9 December 2013 it was utilised to operate a London Euston -Birmingham New Street train on Thursdays and Fridays only, until its withdrawal in October 2014. The Mk.III set was also occasionally hired out as a private charter train. It was used in the filming of Harry Potter and the Deathly Hallows and can be seen at King's Cross station at the end of the film. It is currently in use with Transpennine Express.
All seats on Class 221 Super Voyagers and Class 390 Pendolinos originally had an on-board audio entertainment system featuring a number of radio or pre-recorded music channels. This was disabled in March 2010 and replaced with on-board WiFi provided by EE. The service is available free in first class, and for a charge (which varies depending on how long the passenger wishes to use it for) in standard class.
Former units operated by Virgin Trains include:
|Class 43||Diesel-electric locomotive||125||200||1975-1982||2003||Went into store, now operated by CrossCountry, East Midlands Trains, Great Western Railway, London North Eastern Railway & Network Rail|
|Class 47/8||Diesel-electric locomotive||95||153||1962-1968 (converted into 47/8 1989)||2002||Originally hauled Virgin CrossCountry services, retained for Thunderbird duties & Crewe to Holyhead services replaced by Class 57/3s|
|Class 57/3||Diesel-electric locomotive||95||153||1998-2004||2012||Thunderbird locomotive (re-built from Class 47s), previously used to haul Pendolinos on Crewe to Holyhead services until all services to Holyhead until replaced by Voyagers, transferred to Network Rail, Direct Rail Services and West Coast Railway Company|
|Class 86||Electric Locomotive||100||161||1965-1966||2003||Replaced by Class 390, some exported to Floyd Zrt., Hungary, 86259 owned by Les Ross & preserved by West Coast Railways|
|Class 87||Electric Locomotive||110||177||1973-1975||2005||Replaced by Class 390, although withdrawals slower than expected due to problems with the newer trains, most exported to Bulgaria, 3 preserved (87001, 87002, 87035)|
|Class 90||Electric Locomotive||110||177||1987-1990||2004||Replaced by Class 390, transferred to one|
|Class 220 Voyager||DEMU||125||200||2000-2002||2007||Transferred from Virgin CrossCountry to Arriva CrossCountry upon change of franchise|
|Mark 2 Coach||Passenger Carriage||100||160||1964-1975||2003||Preserved, scrapped or exported to New Zealand|
|Mark 3 Carriage||Passenger Carriage||125||200||1975-1986||2005||Replaced by Class 390 and Class 221, loco-hauled carriages transferred to one, HST carriages now used by CrossCountry, East Midlands Trains, Great Western Railway & London North Eastern Railway|
|Driving Van Trailer||110||177||1988||2005||Replaced by Class 390, transferred to one|
|Mark 3 Pretendolino||Passenger carriage||110||177||1975-1986||2014||Charter Train & Spare Train, was refurbished in 2009, formed of 5 TSO, 1 RFM, 3 FOs & DVT 82126, transferred to Abellio Greater Anglia.|
|Driving Van Trailer||110||177||1988||2014|
The Class 390 fleet is allocated to the Alstom Traincare Centre at Longsight with lighter maintenance and overnight servicing carried out at Wembley, Oxley, Edge Hill and Polmadie depots. The Class 221 fleet is allocated to Bombardier's Central Rivers depot with lighter maintenance and overnight servicing carried out at Arriva TrainCare, Crewe, Holyhead and Polmadie.
In November 2016, the government announced that the franchise would be replaced by a new franchise named the West Coast Partnership, which will include operating High Speed 2 (HS2). Services are planned to begin on the first phase of HS2 in 2026. The Department for Transport requires that the new operator have experience in operating high speed trains (250 mph (400 km/h)) and infrastructure. Therefore when Virgin bid for the franchise, SNCF will take a 30% shareholding in the bid with Stagecoach having 50% and Virgin 20%.
Virgin Trains were Carlisle United F.C.'s travel sponsor for the 2013-14 season, and for the 2014-15 season they are the club's main shirt sponsor agreeing a further two-year deal. On 5 August 2014 Virgin Trains also agreed to be the shirt sponsor of Preston North End F.C. on a two-year deal. Virgin Trains has also sponsored events such as Manchester International Festival in 2013.
In July 2016 the integrated infotainment system BEAM was provided on all trains by GoMedia, delivered directly to the passenger's own devices including mobile phones and tablets. The system is described by the rethinkresearch.biz website as 'the first in-train entertainment portal in the UK'. It offered premium movies from Hollywood studios, BBC Worldwide etc.
As a way of protecting the revenues of Virgin Trains to enable it to pay franchise premiums to the government to partly recoup the cost of the West Coast Main Line upgrade, the Office of Rail Regulation inserted a Moderation of Competition in Virgin's Track Access Agreement. Until its expiry in March 2012, this prevented any other train operating or open access companies operating services in competition that would abstract revenue.