The Face Shop shop front in Myeong-dong, Seoul in 2012
|Headquarters||Jongno-gu, Seoul, South Korea|
The Face Shop (Hangul: ) (stylized as THEFACESHOP in English) is a South Korea-based skincare and cosmetics manufacturer, retailer and a franchise business. It is a subsidiary of LG Household & Health Care of LG Corporation. Its products includes body, bath, skin care and make-up aimed at both women and men. Its headquarters is in the LG Gwanghwamun Building in Jongno-gu, Seoul.
The Face Shop was launched in December 2003 with one store in Myeongdong. The company's marketing is largely based on natural products. The CEO of 'TheFaceShop Co., Ltd.' is Jeong Un-ho (Hangul: ). It opened its 100th store in June 2004 and became the third largest cosmetics company in South Korea in December 2005. It continued to expand and entered the overseas market opening its 100th store in April 2006 and flagship store in Beijing in March 2008. There are stores in countries including Australia, Brunei, Canada, China, the Dominican Republic, India, Indonesia, Japan, Jordan, Malaysia, Mongolia, the Philippines, Singapore, Sri Lanka, Taiwan, Thailand, UAE, United States, Costa Rica, and Vietnam. As of April 2012, it has 930 stores in 24 countries.
In November 2009, the company was bought by LG Household & Health Care and became a subsidiary in January 2010. At the time of acquisition The Face Shop had annual sales of ?250 billion with an operating margin of 19 percent. LG purchased a 90 percent stake with 70.2 percent from the biggest shareholder, Shepherd Detachering B.V., and 19.8 percent of the 29.8 percent from founder and president Jung Woon-ho. This amounted to a payment of ?350 billion in total with ?278.5 billion and ?71.5 billion paid respectively.
In August 2012, as part of Lotte Department Store's expansion programme into China, a replica of Seoul's main shopping district Myeongdong is featured in its new store in Tianjin, with outlets of Missha, The Face Shop and Skin Food.
Actor Bae Yong-joon was the primary spokesperson in Korea and had appeared in a variety of advertisements. Kim Hyun-joong of SS501 has since 2010 been the official model for the brand, together with Seohyun of Girls' Generation. Kim is the official international ambassador of the brand while Seohyun being the nationwide ambassador.
In 2013, Suzy of miss A joined as the new official international ambassador of the brand alongside Seohyun. In early 2014, Kim Soo-hyun joined the brand as the new ambassador in Asian countries (except for South Korea, Japan, and Hong Kong).
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In 2007, The Face Shop opened its first stores in the USA in the San Francisco Bay Area and the west coast. To search for spokesmodels for their USA division, they hosted the "Natural Beauty Contest". The grand prize was over $20,000 in cash and prizes for the winners as well as a 1-year contract as The Face Shop USA spokesmodel. Hundreds of applicants were narrowed to 80 models for Round 1. The final round of 34 finalists yielded six winners. The Face Shop products can now be found in The Face Shop stores and Walgreens across the United States.
On 27 September 2010, a video started circulating online of a CCTV-captured robbery and possible sexual assault in a branch of The Face Shop located in The Curve Shopping Centre, Kuala Lumpur, Malaysia. Full details of the incident and a police report have yet to be released.